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Payments must be made by paypal. No E-Checks are accepted at this time. Items are shipped out within 5 business days, usually sooner. Returns must have an RMA, so contact me before you try to return an item.
I guarantee against manufacturers' defects for 30 days from the date of the delivery. Products
with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer
according to their instructions.
Items may be returned only with prior authorization. Contact me for a Return number.
Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a
Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must
be in original factory condition, and must include all original packaging materials, warranty
cards, manuals and accessories.
TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the
item is unwanted and was not open, this item may be returned to me, unwanted items are subject to
20% restocking fee.
Gaming (includes Brand New consoles and games for all different types of systems): All of the
gaming comes with Manufacturer's warranty unless specified otherwise in the description section of
the item. If the item is defective customer will need to contact Manufacturer. If the item is
unwanted and was not open, this item may be returned to me with 20% restocking fee
Defective Items: A customer must return merchandise at their expense within 30 days from the date
of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at
the issuing time of the RMA and automatic store credit will be applied once .
All reimbursements are done in the form of a credit which can be used towards new orders. You may
request a refund back to the credit card in which case a 5% credit card processing fee will be
deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back
to the credit card.
All shipping and handling fees are non-refundable with an exception of an an error by shipping and
incorrect item. In this case,contact me to obtain a return label or request a merchandise pick up.
Once item is returned a correct replacement unit will be shipped out or store credit issued for
the full amount of the order if the correct unit is unavailable. I must be informed of the receipt
of incorrect merchandise within a week of the delivery.
Return Information:
Phones returned due to frequency issues are subject to approval and a 20% restocking fee Cell
phones which are marked as unlocked ( being international phones ) are not capable of working on
the internet. They are not enabled to browse the internet and will not be able to access it. As the
majority of phones I offer are international models, and are not assigned to one specific carrier,
unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T,
etc� All phones intended for use with CDMA and IDEN networks are specifically marked. Without
exception, no item may be returned without prior authorization in the form of an RMA number, you
must contact me within 3 days of receipt of item to get an RMA number for returns. DOA cell phones:
For the return of any Dead On Arrival cell phone I must be notified within 7 business days of the
receipt of the merchandise. This type of return may come back only for exchange without exception
All shipping and handling fees are non-refundable Unwanted items will be subject to a restocking
fee of 20% and must be in their original condition and appear unused. All protective covering and
accessories must also be included in the original packaging and be in original condition never
having been removed.
Damaged Items:
Please note that in the case of damage to an item during shipping I am required to file a damage
claim with the carrier, and proceed according to carrier regulations prior to being able to issue
any exchange, credit, or refund.
In the case that a package arrives damaged I must be notified within 10 days of the date of
delivery.
In the case that an RMA (Return Merchandise Authorized Return) that was shipped to me at the
customers expense arrives damaged, the customer themselves as the shipper in this case will be
responsible for filing a claim with the shipping carrier. I will hold the returned unit for the
carrier inspection which must be scheduled by the customer for up to 14 days equivalent to two
weeks.
All original packaging must be kept intact by the customer in order for a carrier claim and
inspection to be initiated by us once we are notified of the damage to your shipment. Please make
sure that you retain the original shipping box which contains the carrier's shipping label and
original tracking number.
Once a damage pick up is scheduled by me most carriers will make 3 attempts to retrieve the damaged
package from your location for the inspection. It is imperative that you have the item ready for
the carrier pick up the next day after the damage pick up is scheduled as this is when the first
retrieval attempt will be made.
Please note that you are not able to file a claim with the carrier directly as I am the shipper,
and you must make sure to notify me of any damage to an item within the above stated time frames.
An exchange, credit or refund will be issued once the carrier claim is approved.
Please note that a Damage Claim will normally take a minimum or 14 business days to be processed by
the carrier.
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